State Farm® Insurance Agent Charlotte Russell

"Always available and very helpful 😃"

"Always good folks to work with on insurance. Brittany has been quick to respond and to handle efficiently my requests of the past week. With thanks."

"Brittany, in the RWC office, always has a smiling face when I see her in the office and responds promptly with the requested information! Best, Greg Van Hauser"

"Great customer service"

"Appreciation for the Excellent Support Provided by Dasha

Hi Charlotte Russell's State Farm Team,

I would like to express my sincere appreciation for the outstanding help and support provided by Dasha while reviewing my vehicle insurance and life insurance policies.

✅ Dasha was extremely professional, patient, and knowledgeable throughout the review process.

✅ She took the time to clearly explain the available coverage options, policy details, and recommendations, ensuring that I fully understood the information before making any decisions.

✅ Her willingness to answer questions and provide guidance made the entire experience smooth, efficient, and stress-free.

👏 It is refreshing to work with someone who genuinely cares about customer service and goes the extra mile to ensure clients receive the best possible support.

Please extend my thanks and appreciation to Dasha for her excellent assistance. Her dedication, professionalism, and customer-focused approach are truly valued.

Thank you again for the exceptional service.

Regards,
Sudhakar Kamalakannan"

"Amazing, great job and professional and very friendly."

"They called back right away and service was excellent , Dana took care of everything from begining to end."

"Charlotte, Dana and the rest of the team are incredibly kind, attentive and helpful. I have been a client for over 25 years and plan to continue with Charlotte - I am a very happy customer."

"Have been insured (car insurance) for a long time with State Farm. So we were surprised when we arranged through the insurance app to have our car towed last week and the tow company wasn’t able to fulfill the request after waiting 4 hours. Called our agents office and spoke with Dana afterwards and they were able the right the wrong."

"I can’t thank Dana enough for all her help with my window replacement insurance claim. From start to finish, she was friendly, patient, and always available when I had questions. She made what could have been a stressful process feel simple and manageable.

Dana kept me informed every step of the way and worked hard to make sure everything moved along smoothly. Her professionalism, attention to detail, and genuine care really stood out.

If you need help with an insurance claim or window replacement, Dana is the person you want on your side. Thank you, Dana, for making the whole experience so much easier"

"Charlotte and her team are wonderful. Responsive, knowledgeable and very professional. We insure our home, cars and contents through them and it couldn't be easier. We recently had to file a claim for some damage to one of our cars and they were efficient and paid very quickly. Highly recommend. Dana was super responsive and knowledgeable."

"Dasha was responsive and proactive. She gave me a great quote and I’m going with it.!"

"Dasha was very helpful over the phone and gave me good quotes for a couple of my vehicles. Not only is she super friendly, she was very knowledgeable about car insurance and which one to use for certain vehicles."

"Dana was a pleasure to speak with!"

"Help with everything we need"

"Thank you very much for your service.
Your support means everything
Greeting's…"

"Dana and Wesley are great to deal with. They have for many years provided our family excellent service and pricing for our home and vehicles."

"Charlotte and her team are top notch - responsive, knowledgeable and high service oriented. Highly recommend them all!"

"2026 Update: I continue to be a satisfied client. Shout out to Dana for proactive support through several claims over the past couple of years. I particularly appreciate her referrals to vetted repair shops in the State Farm program—good work and a streamlined process.

Kudos to Charlotte and her team!
I've been with State Farm for a very long time. When my beloved agent retired, I was assigned to another agent. I quickly realized what a world of difference the particular agent makes. A friend recommended Charlotte to me, so I transferred my policies to her office.
Once again I'm with a knowledgeable professional who cares about my needs. Charlotte, and everyone on her team, is pleasant, responsive, and helpful."

"Dana is the best! She’s made our claims process very stress free. Thank you, Dana."

"It’s great to feel that the people selling you car insurance like you. I’m glad Dasha w/Charlote’s State Farm made it comfortable to have a personal conversation to get what I needed for my auto policy."

"What a nice lady."

"The staff were so nice, helpful specially the “Wesley Bradley” he helped me a lot to get good insurance price and was very polite and nice (in phone call) . I got my insurance today and I would recommend him to my friend too."

"I just got a new policy great price and the broker here name Noemi so kind great costumer service"

"Charlotte and the crew are always super helpful and on it, I've been a client of theirs for what, 8-10+ years??? They really are amazing advocates, friendly, helpful, and resourceful. I may have left a review before, but updating to just say service and experience are still 5 stars :) Brittany was super helpful with a new process for two of my vehicles."