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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alexander Lowe

Alexander Lowe

November 27, 2024

5  out of  5
rating by Alexander Lowe
"Charlotte and her office has been an amazing partner. Supporting us through many home purchases, rental properties, cars, umbrella policies, etc. And helped us navigate a big claim due to storm damage. They have been a great trusted advisor."
We responded:
"Thank you Alex!! We appreciate you. "
Profile photo of Christian Gonzalez

Christian Gonzalez

November 14, 2024

5  out of  5
rating by Christian Gonzalez
"Super friendly and really helpful"
We responded:
"Thank you Christian!! "
Profile photo of Kathleen Chavez

Kathleen Chavez

November 4, 2024

5  out of  5
rating by Kathleen Chavez
"Thank you for making my bad experience getting hit by another motorist, bareable. Thank you for your quick response to help get my car fixed and recover my portion of the bill"
We responded:
"Glad we were able to help! Thank you for your business and super grateful that you are ok!"
Profile photo of Matthew Jordan

Matthew Jordan

October 24, 2024

5  out of  5
rating by Matthew Jordan
"All State Farm folks are very professional and efficient. Great company thus far. Dana in particular is amazingly responsive."
We responded:
"Thank you Matthew!"
Profile photo of Mark Glasser

Mark Glasser

October 22, 2024

5  out of  5
rating by Mark Glasser
"I like working with this agency as they are responsive and provide good information."
We responded:
"Thank you Mark. We appreciate working with you!! "
Profile photo of Dan Quinn

Dan Quinn

October 3, 2024

5  out of  5
rating by Dan Quinn
"Helpful, responsive, friendly. Everything I want in an insurance agent!"
We responded:
"Thank you Dan!! "
Profile photo of Gabe Corpuz

Gabe Corpuz

October 2, 2024

5  out of  5
rating by Gabe Corpuz
"Would not use anyone else for my insurance needs! Goes above and beyond! Exceptional service!"
We responded:
"Thank you Gabe! "
Profile photo of Angelina Sbragia

Angelina Sbragia

September 28, 2024

5  out of  5
rating by Angelina Sbragia
"After filling out an insurance quote online Shawna gave me a call and she was able to save me more money than the online quote even said. She has been incredibly helpful and the entire process of switching to a new insurance company was super simple and fast."
We responded:
"Thank you. "
Profile photo of Jacob Mora

Jacob Mora

September 28, 2024

5  out of  5
rating by Jacob Mora
"Shawna was extremely helpful, she explained all of the coverage options and helped me get a new insurance policy with a great rate for both of my vehicles. Nothing but positive things to say!!!"
We responded:
"Thank you Jacob! "
Profile photo of david cabiles

david cabiles

September 22, 2024

5  out of  5
rating by david cabiles
"Dana and Teresa were amazing to work with. Dana in particular was very communicative and professional. Many thanks to the both of them!"
We responded:
"Thank you David!! We appreciate you. "
Profile photo of Samuel Antha

Samuel Antha

September 21, 2024

5  out of  5
rating by Samuel Antha
"After two frustrating and non-productive calls to the State Farm main number I gave up trying and called my agent, I was fortunate Dana was there. She was professional, courteous, knowledgeable and patiently listened to my problem. She said she'd look into my issue with State Farm and call me back. Within 10 minutes she called me with all the information I needed and a phone number to make my issue go away. Dana took care of business and my situation was resolved amicably. In short, Dana is the BEST."
We responded:
"Thank you Samuel!! Dana is a game changer if you ever have to use your insurance. We are lucky to have her on our team. "
Profile photo of Kelsey Curran

Kelsey Curran

September 12, 2024

5  out of  5
rating by Kelsey Curran
"Wesley was very knowledgeable and helpful. Thank you for assisting me to secure health supplement insurance!"
We responded:
"Thanks! Glad we were able help. "
Profile photo of Saqib Jang

Saqib Jang

August 20, 2024

5  out of  5
rating by Saqib Jang
"I've been a client of the Agency for our of insurance needs including auto, homeowners and umbrella policies. My experience of working with the Agency staff has been (in one word) fantastic. The response times for any queries is very timely and each matter is handled in a highly professional manner. I'm very grateful I chose to with Charlotte Russell State Farm Insurance Agency."
We responded:
"Thank you Saqib!! We appreciate you and your business."
Profile photo of Ilya Frangos

Ilya Frangos

August 20, 2024

5  out of  5
rating by Ilya Frangos
"I have known Charlotte since high school and when it came to time to find an insurance agent that I could trust to protect my family and my home, there was no doubt in my mind that Charlotte and her team would be the right people for the job. I have been with Charlotte over three years and have found her and her team to be kind, responsive, patient, and overall just good people to work with. Thank you for the work that you do!"
We responded:
"Thank you Ilya!! We appreciate you. "
Profile photo of David Appling

David Appling

August 16, 2024

5  out of  5
rating by David Appling
"Just for Dana she is the best! (my other review was over 6 months old so this one count 😂)"
We responded:
"🥰"
Profile photo of Betsy Taub

Betsy Taub

August 13, 2024

5  out of  5
rating by Betsy Taub
"My interactions with Dana, David and Charlotte have always been very prompt, accurate and professional. As a fuss budget on getting good customer service, this organization meets and surpasses my expectations for excellent customer service."
We responded:
"Thank you Betsy!! We appreciate you."
Profile photo of Steven

Steven

July 16, 2024

5  out of  5
rating by Steven
"I have used Charlotte's office for 10 years and they are very professional and have always treated me very well and would recommend them to anyone looking for insurance to try them out."
We responded:
"Thank you Steven! "
Profile photo of Emmanuel Barrales

Emmanuel Barrales

July 9, 2024

5  out of  5
rating by Emmanuel Barrales
"I have great experiences with State Farm. Especially after my accident and they helped every step of the day. David even looked over my current insurance plan."
We responded:
"Thank you! "
Profile photo of G1 pallets Services

G1 pallets Services

July 1, 2024

5  out of  5
rating by G1 pallets Services
"This branch has been accommodating to all changes to any of my policies and have answered my questions in great detail. Nothing but great experiences to date."
We responded:
"Glad to hear it!! Thank you. "
Profile photo of Lisa Lovazzano

Lisa Lovazzano

June 21, 2024

5  out of  5
rating by Lisa Lovazzano
"Incredible service! Dana is on top of every detail. Hopefully you don’t get into an accident but if you do they handle everything for you!"
We responded:
"Thank you Lisa! We love Dana and are so grateful to have her on our team. "
Profile photo of Donovan Gomez

Donovan Gomez

June 17, 2024

5  out of  5
rating by Donovan Gomez
"Charlotte's office is amazing! Everyone I have worked with is very patient and walks you through your claim/issue. I worked with Dana recently and she was outstanding! She regularly checked in with me to make sure the claim was being handled properly and made me feel like my opinion mattered. Definitely recommend this office for all your insurance needs."
We responded:
"Thank you Donovan!! "
Profile photo of Mark D. Johnson

Mark D. Johnson

June 1, 2024

5  out of  5
rating by Mark D. Johnson
"I have been a lifelong policyholder of State Farm Insurance. Recently, I moved from California to Oregon, and the transition has been smooth and seamless. I was delighted to learn that I did not have to change insurance agencies, because my agent, Charlotte Russell is licensed in multiple states. Marylou handled every detail of my transition with the highest level of professionalism. Most aspects of moving are stressful, but not changing your insurance. "Like a good neighbor, State Farm is there"..........."
We responded:
"Thank you!! "
Profile photo of barbara britschgi

barbara britschgi

May 29, 2024

5  out of  5
rating by barbara britschgi
"from brent britschgi had delightful conversation with David. he was very competent, up to date and my information immediately available.....frankly I was happy. tks"
We responded:
"Thank you. "
Profile photo of Oscar Montes

Oscar Montes

May 24, 2024

5  out of  5
rating by Oscar Montes
"David at farmers is really helpful and make things flow really easy more people like that in the world is need it. Thank you for your service"
We responded:
"Thank you Oscar. We are glad you are part of the State Farm family. :) "
Profile photo of Matt Strong

Matt Strong

May 22, 2024

5  out of  5
rating by Matt Strong
"David is a top insurance agent -- he fought with corporate who tried to raise my rate to ungodly levels, and won. He is clear and concise and I am lucky to have worked with him."
We responded:
"Thank you Matt! Appreciate your feedback. "