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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Lauren S

September 12, 2023

5  out of  5 rating by Lauren S
"The team here are very friendly and trustworthy. They’ve given me confidence in my policy and peace of mind. I can’t recommend them enough. Wesley in particular has been a great communicator and helped me truly understand my coverage and find what best fits my own situation. Thanks a lot to the team at Charlotte Russell!"

Vee pge410

September 12, 2023

5  out of  5 rating by Vee pge410
"David was great to work with. Answered all my questions and easy to talk to. Explained a lot of the information thoroughly."

Todd Langton

September 9, 2023

5  out of  5 rating by Todd Langton
"David Appling, sales support, was fantastic today! He went way beyond the call of duty to get me a document I needed. I called in at 4:55 PM. He stayed on the task and got it done before the day was up. Thank you David!"

Deyola Adekunle

September 7, 2023

5  out of  5 rating by Deyola Adekunle
"David was amazing! Highly recommend"

Eric Melendez

September 2, 2023

5  out of  5 rating by Eric Melendez
"Very helpful and efficient great service"

Alexandra Penate

September 1, 2023

5  out of  5 rating by Alexandra Penate
"I want to thank David for the EXCELLENT customer service in adding insurance to my additional vehicle."

Betsy Taub

August 25, 2023

5  out of  5 rating by Betsy Taub
"My interactions with Tiana, David and Charlotte have always been very prompt, accurate and professional. As a fuss budget on getting good service, this organization meets and surpasses my expectations for excellent customer service."

Jenny Lee

August 25, 2023

5  out of  5 rating by Jenny Lee
"I've worked with Charlotte for 5 years and she always delivers solid service. She also manages a great team -- David has been especially helpful in providing guidance on home, umbrella, and auto insurance policies. It makes a huge difference to have insurance agents you trust, and I have been extremely impressed with this team. Two thumbs up!"

Mike Williams

August 24, 2023

5  out of  5 rating by Mike Williams
"There was sum confusion or lack of support from one of the agents regarding my auto and renters insurance. David Appling went over and above with patience and kindness to get a positive resolve to help me. As said before a month or 2 ago I spoke with an agent about insurance and he was zero help. David helped me get favorable rates on my current policy without judgement. Thanks David your an asset."

Alina Lloyd

August 24, 2023

5  out of  5 rating by Alina Lloyd
"David from this State Farm team is the most thorough, knowledgeable and attentive insurance agent I’ve ever dealt with. Thank you for all you do!"

James Cherry

August 18, 2023

5  out of  5 rating by James Cherry
"Super helpful on the phone to add a car to my policy pronto."

Claudette Bergman

August 4, 2023

5  out of  5 rating by Claudette Bergman
"Responsive, professional and very helpful."

Peter Hutchinson

August 2, 2023

5  out of  5 rating by Peter Hutchinson
"I've worked with Charlotte and her team for years, and I couldn't be happier with the service. Always helpful and always a pleasure to do business with."
Profile photo of Ayesha Healy

Ayesha Healy

July 28, 2023

5  out of  5 rating by Ayesha Healy
"I have been dealing with a lot of insurance issues this year. Most of the agents in this office are helpful. David has been patient, helpful, and very kind every time we speak. Thank you very much!!!"

Benjamin Rada

July 26, 2023

5  out of  5 rating by Benjamin Rada
"Noemi did a fantastic job with changing a few things on my account. She was very prompt, and did everything in a timely matter. By far she is the best as far as my experience with insurance goes. I highly recommend her to everyone very friendly and very courteous."

Hongxiang Jia

July 25, 2023

5  out of  5 rating by Hongxiang Jia
"Very quick response"

Ted Walker

July 20, 2023

5  out of  5 rating by Ted Walker
"Everyone in the office is very responsive to emails and phone calls. It is so nice to be able to work with friendly people!"

Laura Bravo

July 20, 2023

5  out of  5 rating by Laura Bravo
"Such professional staff. They are always willing to do more to make the customer happy and satisfied."

Maggy Sabet

July 14, 2023

5  out of  5 rating by Maggy Sabet
"Excellent service and best agency!!"

Vicky Walrod

July 8, 2023

5  out of  5 rating by Vicky Walrod
"I want to thank David for returning my phone call promptly and for solving my problem efficiently. I felt he wanted the best outcome for me."

Christopher Bulcher

July 8, 2023

5  out of  5 rating by Christopher Bulcher
"David helped me and my partner out with our renters insurance policy, and some last minute adjustments. Excellent communication and efficiently took care of us! Highly recommended!"

Zach Jiroun

July 8, 2023

5  out of  5 rating by Zach Jiroun
"Dana was incredibly helpful dealing with a comprehensive claim. I highly recommend Charlotte Russel's office."

Jarrett Anthony

June 28, 2023

5  out of  5 rating by Jarrett Anthony
"I just got a new insurance policy and my service assistant is Marylu. She has been FANTASTIC. She always answers my calls and answers whatever crazy question I have for her. When I had to create the policy, she made everything seamless and stress free. I would recommend her to anyone!!! 10/10"

Arthur James

June 27, 2023

5  out of  5 rating by Arthur James
"Mary Lou Solis is a tribute to the excellent customer service culture that I have enjoyed for many years in doing business with the Charlotte Russell State Farm Agency. Mary Lou was friendly and very prompt in resolving my issue and her high level of customer service excellence is the reason that I have been loyal to the Charlotte Russell State Farm Agency."

Peggy Schmidt

June 25, 2023

5  out of  5 rating by Peggy Schmidt
"We recently switched our property insurance to State Farm, which offered much better rates than our previous insurer. We dealt with Wesley and David, both of whom were very helpful and responsive, which made the transition process easy."