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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Bruce Martin

May 19, 2023

5  out of  5 rating by Bruce Martin
"Super helpful and responsive."

Chio Gomez

May 5, 2023

5  out of  5 rating by Chio Gomez
"Yout team rock's!!! Thank you Marylu Solis made it so easy to add another car to my insurance. We really appreciate your diligence and support Gracias!"

patricia mcbrayer

April 26, 2023

5  out of  5 rating by patricia mcbrayer
"Kudos to Charlotte and her team! I've been with State Farm for a very long time. When my beloved agent retired, I was assigned to another agent. I quickly realized what a world of difference the particular agent makes. A friend recommended Charlotte to me, so I transferred my policies to her office. Once again I'm with a knowledgeable professional who cares about my needs. Charlotte, and everyone on her team, is pleasant, responsive, and helpful."

Luis Lopez

April 15, 2023

5  out of  5 rating by Luis Lopez
"Marylu was amazing! Not only was she nice but also very professional. She explained everything in simple terms where I could understand. I would highly recommend getting insurance from Charlotte Russell- State Farm Agency in Redwood City."


April 14, 2023

5  out of  5 rating by BERT MAZZOCCO
"Quick service payment made in 48 hours follow up call to ask if everything was Satisfactory"

Ashley Neckowitz

April 7, 2023

5  out of  5 rating by Ashley Neckowitz
"Charlotte and Dana have both been very helpful! I appreciate all of their assistance with my claims, insurance etc!"

Winston Bumpus

April 5, 2023

5  out of  5 rating by Winston Bumpus
"Great agency! She and her team go to bat for you. Been a customer for many years. Highly recommended. House, cars, boats, health and more."

Charles Gould

March 31, 2023

5  out of  5 rating by Charles Gould
"Excellent service and attention to detail."

raviphol sukhajoti

March 30, 2023

5  out of  5 rating by raviphol sukhajoti
"Great agent. Easy to work with, and easy to reach them for any questions or concerns. They are also very helpful when you need to file or follow up on a claim."

Tiana Wallace

March 24, 2023

5  out of  5 rating by Tiana Wallace
"Charlotte and her team are incredible at what they do. I feel safe knowing that I have my insurance needs being looked after by such a great team. Happy Friday Charlotte!"

Lulu Collins

March 18, 2023

5  out of  5 rating by Lulu Collins
"Great customer service, always happy to help me with whatever I need. I got a great deal on my car and life insurance."

Anita Kalathil

March 17, 2023

5  out of  5 rating by Anita Kalathil
"Charlotte, Dana and team have been wonderful and super responsive when I’ve had a need. Dana personally calls and checks up that claims are being processed in a timely manner. Charlotte has been advising me for almost 10 years now and I appreciate our annual check ins to see if there are opportunities to save or sync across policies."

Derek Jones

March 16, 2023

5  out of  5 rating by Derek Jones
"David was efficient and helpful with adding my new car to my policy. Thanks!"

Lynn Fazio

February 24, 2023

5  out of  5 rating by Lynn Fazio
"Charlotte, Dana and the rest of the team are incredibly kind, attentive and helpful. I have been a client for over 25 years and plan to continue to be a client forever!"

PKO 99

February 15, 2023

5  out of  5 rating by PKO 99
"Really good service with quick advice and easy interactions. I have had State Farm insurance since I purchased my first car and would never switch!!"

Colleen Silva-Hayden

February 10, 2023

5  out of  5 rating by Colleen Silva-Hayden
"Very helpful and especially valued the conversation with David Appling to navigate the best insurance options for our family."

Jonathan Ong

February 10, 2023

5  out of  5 rating by Jonathan Ong
"My last interaction was with David, but everyone from their team is absolutely phenomenal. They are always on top of ensuring that we are well rounded in protection, patient to explain and look into our business with catered solutions, and usually are first to reach out to us if there is any unusual activity. Their team has build a "fortress" around our business. Give them a chance and you will not regret it."

Elena Gray

February 2, 2023

5  out of  5 rating by Elena Gray
"Charlotte and her team are quick to respond to any inquiries and super helpful when they do! They are a pleasure to work with."

Regina Johnson

January 21, 2023

5  out of  5 rating by Regina Johnson
"David was excellent! He worked with me (late on Friday afternoon), to resolve my insurance payment issues. David was very patient, attentive and ensured all was taken care of before hanging up!"

Kevin Wray

January 16, 2023

5  out of  5 rating by Kevin Wray
"Charlotte, Dana and Wesley are awesome! They are easy to work with, very responsive and provide a high level of service - both for personal and business insurance needs. 👍👍"

Erika Vial Monteverdi

January 12, 2023

5  out of  5 rating by Erika Vial Monteverdi
"They are efficient, effective, and fair."

Robert Reed

January 7, 2023

5  out of  5 rating by Robert Reed
"I needed help with a claim and David was able to answer all of my questions and put my mind at ease with the claim. Thank you David."

Mingming Li

December 23, 2022

5  out of  5 rating by Mingming Li
"Really one of the best insurance agents I have worked with. Very knowledgeable, patience in answering questions, and great suggestions to help me save money or get a better policy"

Julie Anderson

December 23, 2022

5  out of  5 rating by Julie Anderson
"Dana was so helpful and took time to explain everything to me. She followed up several times with answers to my questions. She made the process easy and smooth for me."

Joe Fragola

December 23, 2022

5  out of  5 rating by Joe Fragola
"Shout out to David Appling at Charlotte Russell State Farm Agency here in Redwood City. He, like the rest of the team, is so responsive and makes himself available and on top of any issues I might have even if it is something as simple as passing along a message. Thanks so much David for your excellent customer service."