State Farm® Insurance Agent Charlotte Russell

"I had a fantastic experience with Noemi!! She answered every question and really knew her job. She was a pleasure to speak to. Hang on to this one she is a real asset to the State Farm Team!! Thank you!!!!"

"Charlotte and every other member of the State Farm team was so proactively helpful, responsive to our questions, and fast! Thank you all."

"Great service!"

"David was very nice and helpful with my needs. Great experience"

"Charlotte Russell and Dana Caster are simply the best. They have been my Insurance Agents for several years and every time I reach out to them regarding a claim, they have been extremely responsive, helpful, and they make things so much easier for you. Thank you Charlotte and Dana."

"Stopped by today to have some things sorted out and Marylu answered all of my questions. She's the best! I will definitely contact her with any of my concerns moving forward."

"Very helpful in solving my issues!"

"Charlotte and her team are fantastic. We recently had an accident and Charlotte has a dedicated team member on staff, Dana, who manages the claims process for yiu. She made sure our claim was handled quickly and that we were paid out on damages in a timely manner. Our car ended out being totaled and we get that the pat out from State Farm was fare. Great customer experience. Thank you!"

"David was amazing! He helped figure out what our situation was and fixed it. Thank you David!"

"I searched weeks and weeks to find auto insurance that was affordable for me. I called numerous of insurance company but they were too expensive. While surfing the internet I seen State Farm Advertisement so I cross my fingers and gave them a call..and that was the end of my searching!!! Not only was it affordable!! The Agent I talk to was Super!! Nice!!! And patient!! Thank you!!! Shawna Macedo😊"

"The only bright light in our experience after our almost new camper was stolen was the service we received from Dana and the other folks at Charlotte Russell's State Farm Agency. They explained the process, the SF app kept track of everything, and Dana followed up quickly whenever we needed help. This was our first-ever claim and it made me grateful that it went so smoothly."

"Charlotte and David are competent, caring and responsive. They are very informed and current. They produced hard to get solutions for our insurance demands. Success required many extra hours of research and their great effort within the carrier to deliver to our critical needs."

"Charlotte and her team are always helpful and responsive. Thumbs up!"

"The team at Charlotte Russell State Farm has been great to work with. Charlotte, David, and Wesley are always quick to respond to questions. They seem like old friends now, and I always smile when I drive past their office on Woodside Road."

"Marylu was very helpful at explaining everything when it came to my car and life insurance. I now have confidence in what I’m covered for and the level of coverage I have and I like that I’m not persuaded to choose any particular type of coverage, I get to do that all on my own."

"My rep was Marylu she was amazing. I felt much more comfortable about talking to her and she made things simple to explain to me. The professionalism at this location says a lot with how the treat their clients."

"Wesley did an excellent job efficiently reviewing coverage - and finding a place I had been overcharged based on information I had provided to a different agent and was able to process a refund. And I do like State Farm in general because of a 30+ year history of handling claims. I will not take my business to cut rate provider - because I know you pay later..."

"David was super helpful and overall the process here was smooth and easy."

"David was wonderful to work with and was very professional. Keep up the good work! :)"

"I have been working with Charlotte Russell and her entire office staff for multiple years now and it has always been a pleasure. Great advice and whenever I had an actual claim it was handled and taken care of."

"Dana helped me navigate the whole process of my auto-accident, and she was incredibly persistent to ensure I was paid out for my car. She went through multiple follow-ups between claims, my car's leinholder, and myself to get everything sorted out. Thank you so much, Dana!"

"I've consistently received exceptional service and had great interactions with Charlotte and her team."

"Charlotte and her team are excellent. They are knowledgeable, responsive and go out of their way to provide excellent service. Today David not only advised me on insurance but helped me think through car models for my new teen driver. Now that's service!"

"Charlotte and her team are wonderful. Responsive, knowledgeable and very professional. We insure our home, cars and contents through them and it couldn't be easier. We recently had to file a claim for some damage to one of our cars and they were efficient and paid very quickly. Highly recommend."