State Farm® Insurance Agent Charlotte Russell

"The team here are very friendly and trustworthy. They’ve given me confidence in my policy and peace of mind. I can’t recommend them enough. Wesley in particular has been a great communicator and helped me truly understand my coverage and find what best fits my own situation. Thanks a lot to the team at Charlotte Russell!"

"David was great to work with. Answered all my questions and easy to talk to. Explained a lot of the information thoroughly."

"David Appling, sales support, was fantastic today! He went way beyond the call of duty to get me a document I needed. I called in at 4:55 PM. He stayed on the task and got it done before the day was up. Thank you David!"

"David was amazing! Highly recommend"

"Very helpful and efficient great service"

"I want to thank David for the EXCELLENT customer service in adding insurance to my additional vehicle."

"My interactions with Tiana, David and Charlotte have always been very prompt, accurate and professional. As a fuss budget on getting good service, this organization meets and surpasses my expectations for excellent customer service."

"I've worked with Charlotte for 5 years and she always delivers solid service. She also manages a great team -- David has been especially helpful in providing guidance on home, umbrella, and auto insurance policies. It makes a huge difference to have insurance agents you trust, and I have been extremely impressed with this team. Two thumbs up!"

"There was sum confusion or lack of support from one of the agents regarding my auto and renters insurance. David Appling went over and above with patience and kindness to get a positive resolve to help me. As said before a month or 2 ago I spoke with an agent about insurance and he was zero help. David helped me get favorable rates on my current policy without judgement. Thanks David your an asset."

"David from this State Farm team is the most thorough, knowledgeable and attentive insurance agent I’ve ever dealt with. Thank you for all you do!"

"Super helpful on the phone to add a car to my policy pronto."

"Responsive, professional and very helpful."

"I've worked with Charlotte and her team for years, and I couldn't be happier with the service. Always helpful and always a pleasure to do business with."

"I have been dealing with a lot of insurance issues this year. Most of the agents in this office are helpful. David has been patient, helpful, and very kind every time we speak. Thank you very much!!!"

"Noemi did a fantastic job with changing a few things on my account. She was very prompt, and did everything in a timely matter. By far she is the best as far as my experience with insurance goes. I highly recommend her to everyone very friendly and very courteous."

"Very quick response"

"Everyone in the office is very responsive to emails and phone calls. It is so nice to be able to work with friendly people!"

"Such professional staff. They are always willing to do more to make the customer happy and satisfied."

"Excellent service and best agency!!"

"I want to thank David for returning my phone call promptly and for solving my problem efficiently. I felt he wanted the best outcome for me."

"David helped me and my partner out with our renters insurance policy, and some last minute adjustments. Excellent communication and efficiently took care of us! Highly recommended!"

"Dana was incredibly helpful dealing with a comprehensive claim. I highly recommend Charlotte Russel's office."

"I just got a new insurance policy and my service assistant is Marylu. She has been FANTASTIC. She always answers my calls and answers whatever crazy question I have for her. When I had to create the policy, she made everything seamless and stress free. I would recommend her to anyone!!! 10/10"

"Mary Lou Solis is a tribute to the excellent customer service culture that I have enjoyed for many years in doing business with the Charlotte Russell State Farm Agency. Mary Lou was friendly and very prompt in resolving my issue and her high level of customer service excellence is the reason that I have been loyal to the Charlotte Russell State Farm Agency."

"We recently switched our property insurance to State Farm, which offered much better rates than our previous insurer. We dealt with Wesley and David, both of whom were very helpful and responsive, which made the transition process easy."