State Farm® Insurance Agent Charlotte Russell

"David was excellent! He worked with me (late on Friday afternoon), to resolve my insurance payment issues. David was very patient, attentive and ensured all was taken care of before hanging up!"

"Charlotte, Dana and Wesley are awesome! They are easy to work with, very responsive and provide a high level of service - both for personal and business insurance needs. 👍👍"

"They are efficient, effective, and fair."

"I needed help with a claim and David was able to answer all of my questions and put my mind at ease with the claim. Thank you David."

"Really one of the best insurance agents I have worked with. Very knowledgeable, patience in answering questions, and great suggestions to help me save money or get a better policy"

"Dana was so helpful and took time to explain everything to me. She followed up several times with answers to my questions. She made the process easy and smooth for me."

"Shout out to David Appling at Charlotte Russell State Farm Agency here in Redwood City. He, like the rest of the team, is so responsive and makes himself available and on top of any issues I might have even if it is something as simple as passing along a message. Thanks so much David for your excellent customer service."

"This office has handled all my insurance needs for years now they have a great staff the supports all my insurance needs in a timely manner and if it’s something they can’t handle they have always been able to set me up with the right person to get whatever I needed done I wouldn’t recommend any other insurance agent give them a try and I am sure you will be happy"

"My interactions with Tiana, David and Charlotte have always been very prompt, accurate and professional. As a fuss budget on getting good service, this organization meets and surpasses my expectations for excellent customer service."

"Wesley 's assistance made my change of provider swift and seamless. I highly recommend him at State Farm !!"

"I spoke to David today for his assistance in paying my Insurance premium and he helped me out and is a great listener and I enjoyed the conversation and his great assistance! Way to goDavid and State Farm!!"

"My experience with agent David is always a pleasure. He's knowledgeable, professional, and patient. Thanks again David"

"David was very helpful in me walking me through what each portion of my car and home insurance was for and helped me find several ways to save that made sense to my particular situation. Really appreciate his patience and help here!"

"Very knowledgeable and responsive. The entire office goes above and beyond to help their clients."

"Top of the line - like always!"

"This is the best insurance agency ever! Amazing service, and they really care about this community and their clients."

"Dana has been amazing with my case. Everyone has. Very nice and knowledgeable staff. I’m glad I chose Charlotte’s office."

"I have been working with David on both my auto and renters insurance and has been so patient and helpful!"

"David quickly took care of my insurance coverage quickly and easily."

"David Appling at Charlotte Russell's State Farm office really helped me reconcile all my insurance accounts. Assistance like his is why I have been a customer for over 20 years!"

"Dana was extremely hands on when trying to resolve a payment issue! She was great with keeping me informed throughout the entire process and was even able to expedite the solution and got me going on the road! The anxiety finally melted away after she was able to help. Thanks again for the many great years of service, and thank you Dana for taking such amazing care of me during this process."

"Charlotte Russell, David Appling and her whole team have been very helpful changing over policies for my family and are very attuned to our needs."

"Super pleased with the service here! The agents are super helpful in navigating the complexities of insurance, and respond very quickly. David Appling took an hour out of his day to make sure I had the proper coverage, which shows how much they care about their customers!"

"Honestly, they are the most helpful insurance agents I have ever encountered - honest, fast, and act in your interest (+ they take the time to answer all your questions). I have 2 cars insured with them now and it works well. Can't recommend them highly enough, especially Charlotte and Tiana."