State Farm® Insurance Agent Charlotte Russell

"I've been a client of the Agency for our of insurance needs including auto, homeowners and umbrella policies. My experience of working with the Agency staff has been (in one word) fantastic. The response times for any queries is very timely and each matter is handled in a highly professional manner. I'm very grateful I chose to with Charlotte Russell State Farm Insurance Agency."

"I have known Charlotte since high school and when it came to time to find an insurance agent that I could trust to protect my family and my home, there was no doubt in my mind that Charlotte and her team would be the right people for the job. I have been with Charlotte over three years and have found her and her team to be kind, responsive, patient, and overall just good people to work with. Thank you for the work that you do!"

"Just for Dana she is the best! (my other review was over 6 months old so this one count 😂)"

"My interactions with Dana, David and Charlotte have always been very prompt, accurate and professional. As a fuss budget on getting good customer service, this organization meets and surpasses my expectations for excellent customer service."

"I have used Charlotte's office for 10 years and they are very professional and have always treated me very well and would recommend them to anyone looking for insurance to try them out."

"I have great experiences with State Farm. Especially after my accident and they helped every step of the day. David even looked over my current insurance plan."

"This branch has been accommodating to all changes to any of my policies and have answered my questions in great detail. Nothing but great experiences to date."

"Incredible service! Dana is on top of every detail. Hopefully you don’t get into an accident but if you do they handle everything for you!"

"Charlotte's office is amazing! Everyone I have worked with is very patient and walks you through your claim/issue. I worked with Dana recently and she was outstanding! She regularly checked in with me to make sure the claim was being handled properly and made me feel like my opinion mattered. Definitely recommend this office for all your insurance needs."

"I have been a lifelong policyholder of State Farm Insurance. Recently, I moved from California to Oregon, and the transition has been smooth and seamless. I was delighted to learn that I did not have to change insurance agencies, because my agent, Charlotte Russell is licensed in multiple states. Marylou handled every detail of my transition with the highest level of professionalism. Most aspects of moving are stressful, but not changing your insurance. "Like a good neighbor, State Farm is there"..........."

"from brent britschgi had delightful conversation with David. he was very competent, up to date and my information immediately available.....frankly I was happy. tks"

"David at farmers is really helpful and make things flow really easy more people like that in the world is need it. Thank you for your service"

"David is a top insurance agent -- he fought with corporate who tried to raise my rate to ungodly levels, and won. He is clear and concise and I am lucky to have worked with him."

"Charlotte and Mary have been very responsive since I started service with them I have over 22 vehicles insured with them and they are always on top of my business making sure everything is running efficiently."

"David is super professional and understands exactly what I need when I’m calling about Insurance always so helpful when I have questions."

"always friendly and helpful!"

"The best insurance agent ever!"

"I had a fantastic experience with Noemi!! She answered every question and really knew her job. She was a pleasure to speak to. Hang on to this one she is a real asset to the State Farm Team!! Thank you!!!!"

"Being an insurance agent myself, I know how important it is to have a good agent taking care of you. Charlotte and her team, especially David are fantastic and I very happy to have them. Thank you, Bobbi"

"I just changed over to the Charlotte Russell Office of State Farm. in Redwood City. I met with them in person. We went over all my policies, updated and made changes where necessary. They were very helpful and I couldn't be more pleased."

"To Charlotte Russell and the entire State Farm team. Stuff happens, good results take a commitment to excellence! Best, Steve and Cath Z"

"Charlotte and every other member of the State Farm team was so proactively helpful, responsive to our questions, and fast! Thank you all."

"Great service!"

"David was very nice and helpful with my needs. Great experience"

"Charlotte Russell and Dana Caster are simply the best. They have been my Insurance Agents for several years and every time I reach out to them regarding a claim, they have been extremely responsive, helpful, and they make things so much easier for you. Thank you Charlotte and Dana."