Charlotte Russell

"David Appling at Charlotte Russell's State Farm office really helped me reconcile all my insurance accounts. Assistance like his is why I have been a customer for over 20 years!"

"I want everyone to know that David Appling was extremely knowledgable, very helpful and quite pleasant. I had a lot of questions regarding an out of state automobile sale and the insurance needed for it. Thank you to David! Sean Lynd"

"lovely, timely assistance - always pleased with the service."

"I am so pleased with Charlotte’s Office and staff, I continue to use them as my “local “ agency with no consideration of switching to an agent closer to our home, (200 miles north of Redwood City)"

"Hi Tiana, We want to thank you for merging the accounts. It will make it easier for us to schedule payments and get an overview on one page. Your assistance is much appreciated. Sharolyn Akuda"

"I called Charlotte Russell Agency and worked with David Appling to get my renters insurance and car insurance. He was quick and succinct, and I’d recommend working with him to anyone!"

"Tiana was very helpful, professional and understanding with everything, thank you so much for your help happy to be part of statefarm!"

"Someone backed into my van & I took it to my local dealer & State Farm was extremely good at helping me out to get this matter resolved. The company paid all but the deductible and everything went smoothly. I definitely recommend State Farm Charlett Russell, agent for all your insurance needs. Dana was very helpful 👏 👍 👌."

"Ms Russell took over my account when my old agent retired. She, and her office, have been friendly, helpful, polite, and not pushy. They all seem very much to want to help the client figure out what's best on an individual basis. I'm quite satisfied with my 'new' agent."

"Charlotte and her staff are amazing!"

"I usually don’t do reviews but I was very impressed with my experience with Jacob one of the agents. He was very informative, honest, friendly & knowledgeable about my insurance needs. He made the hassle of getting auto insurance easy & stress free of finding the best price. He was able to get me best deal package for my needs at half the price of what everyone else wanted to charge me. Thank you Jacob!"

"Very professional office. The agent that helped me was able to get me a customized quote that perfectly fit what I was looking for and was much more affordable than other insurance carriers. I would absolutely recommend if you’re looking for a good insurance company!"

"It is a pleasure to work with my State Farm agent Charlotte Russel and her wonderful staff. They call you right back and make you the priority of what you need. The follow through is immediate and they seem genuine to help you. Such a delight to speak with anyone of her staff. Today I worked with David and he got what I needed done quickly and efficantly. Keep up the GREAT work 👍"

"I've been a client of the Agency for our of insurance needs including auto, homeowners and umbrella policies. My experience of working with the Agency staff has been (in one word) fantastic. The response times for any queries is very timely and each matter is handled in a highly professional manner. I'm very grateful I chose to with Charlotte Russell State Farm Insurance Agency."

"They always call me back and ask to help I’m recommending and wish to everyone this service"

"15 stars. EXCELLENT SERVICE. Terrific staff: efficient and personable. I have been with them since 1983. WONDERFUL TEAM!!!"

"Tiana and Wesley are amazing. Smart, efficient, effective, kind and great at responding and handling things in a clear communicative and timely manner!"

"All State Farm folks are very professional and efficient. Great company thus far"

"I've worked with Charlotte and her team for years, and I couldn't be happier with the service. Always helpful and always a pleasure to do business with."

"Charlotte is always a pleasure to deal with - prepared, helpful, asks good questions to uncover needs. I can consistently count on her to educate, share multiple perspectives and clearly identify the most important details. Her staff is fantastic and easy to work with. Tiana has helped on multiple occasions with quick, relevant information to help me make good decisions. Highly recommend!"

"Been getting a lot of help from Dana and David. Both have been very responsive in helping me through my situations over the past few years, which counts for a lot in the current climate of supplies (for repairs) and costs."

"Our agent was wonderful in following up and correcting the errors that the online claim submission generated. Not sure why our claim was routed to a service 90 miles away when we had a confirmation that they were going to notify the local service. But it all got fixed thanks to our agent."

"I cannot say enough positive about Dana at Charlotte’s office. She has been so helpful and patient at every step of the way. It can be so confusing and she made it so much easier. I would recommend State Farm and Dana and the team to anyone needing insurance."