State Farm® Insurance Agent Charlotte Russell

"Dasha was very helpful over the phone and gave me good quotes for a couple of my vehicles. Not only is she super friendly, she was very knowledgeable about car insurance and which one to use for certain vehicles."

"Dana was a pleasure to speak with!"

"Help with everything we need"

"Thank you very much for your service. Your support means everything Greeting's…"

"Dana and Wesley are great to deal with. They have for many years provided our family excellent service and pricing for our home and vehicles."

"Charlotte and her team are top notch - responsive, knowledgeable and high service oriented. Highly recommend them all!"

"2026 Update: I continue to be a satisfied client. Shout out to Dana for proactive support through several claims over the past couple of years. I particularly appreciate her referrals to vetted repair shops in the State Farm program—good work and a streamlined process. Kudos to Charlotte and her team! I've been with State Farm for a very long time. When my beloved agent retired, I was assigned to another agent. I quickly realized what a world of difference the particular agent makes. A friend recommended Charlotte to me, so I transferred my policies to her office. Once again I'm with a knowledgeable professional who cares about my needs. Charlotte, and everyone on her team, is pleasant, responsive, and helpful."

"Dana is the best! She’s made our claims process very stress free. Thank you, Dana."

"It’s great to feel that the people selling you car insurance like you. I’m glad Dasha w/Charlote’s State Farm made it comfortable to have a personal conversation to get what I needed for my auto policy."

"What a nice lady."

"The staff were so nice, helpful specially the “Wesley Bradley” he helped me a lot to get good insurance price and was very polite and nice (in phone call) . I got my insurance today and I would recommend him to my friend too."

"I just got a new policy great price and the broker here name Noemi so kind great costumer service"

"Charlotte and the crew are always super helpful and on it, I've been a client of theirs for what, 8-10+ years??? They really are amazing advocates, friendly, helpful, and resourceful. I may have left a review before, but updating to just say service and experience are still 5 stars :) Brittany was super helpful with a new process for two of my vehicles."

"amazing customer service. Very responsive, and they want to get on the phone with you to help you resolve matters efficiently. SO much better than other insurance companies that are hard to contact."

"Dana is the best!!!!"

"Charlotte was very professional and kind, helping me handle my policy smoothly and without stress. I really appreciate her patience and excellent customer service!"

"Wonderful staff! They have a person who follows up on claims for you and that is her sole job and responsibility! All of the agents get right back to you! The best agency!!!! I had a great interaction with Sunnie today when she posted a payment to my auto policy. She was very quick, super professional and extremely personable as well. Switch over to State Farm!!!!!"

"Dana is always extremely hands on and helpful when trying help me start a new claim and following up with the other party’s insurance. Thank you for making something that is normally such a hassle and annoyance more enjoyable."

"What can I possibly say to an insurance carrier that is so kind and on it when a daster happens. Been with them for 30 plus years worth every penny. I had a car run thru my house within the first hour we were in a hotel that accepted pets. They take the worry out of a worrisome situation."

"After State Farm denied my claim on an absurdly questionable technicality, Charlotte and her team went to work for me. They faced resistance at every step, but never gave up and ultimately won the day. If you think all agents are the same, or they don’t make a difference, I’m living proof that selecting a great agent that cares is worth the effort."

"Noemi is amazing. She is proficient, and engaging. She is a beautiful human being on the inside, as well as the outside. If all our business interactions were so wonderful, I would live to clone her. She is a phenomenal representative."

"Wesley and Monica were both very helpful in getting my auto coverage switched to my new vehicle. Very good service."

"The team at this location have always been very helpful. I especially appreciate how Marylu Solis is very efficient and follows up quickly and accurately."

"Best State Farm agent in the world"

"I've been a customer of Charlotte Russell State Farm for 4+ years - home, auto, life, umbrella, personal articles. Have unfortunately had to make two claims against other drivers for accidents that I was not at fault. State Farm made the relatively painful subrogation process easy on my end, connected me with a repair shop that did great work, and handled the situation with lots of proactive communication."