State Farm® Insurance Agent Charlotte Russell

"Dana is always extremely hands on and helpful when trying help me start a new claim and following up with the other party’s insurance. Thank you for making something that is normally such a hassle and annoyance more enjoyable."

"What can I possibly say to an insurance carrier that is so kind and on it when a daster happens. Been with them for 30 plus years worth every penny. I had a car run thru my house within the first hour we were in a hotel that accepted pets. They take the worry out of a worrisome situation."

"After State Farm denied my claim on an absurdly questionable technicality, Charlotte and her team went to work for me. They faced resistance at every step, but never gave up and ultimately won the day. If you think all agents are the same, or they don’t make a difference, I’m living proof that selecting a great agent that cares is worth the effort."

"Noemi is amazing. She is proficient, and engaging. She is a beautiful human being on the inside, as well as the outside. If all our business interactions were so wonderful, I would live to clone her. She is a phenomenal representative."

"Wesley and Monica were both very helpful in getting my auto coverage switched to my new vehicle. Very good service."

"The team at this location have always been very helpful. I especially appreciate how Marylu Solis is very efficient and follows up quickly and accurately."

"Best State Farm agent in the world"

"I've been a customer of Charlotte Russell State Farm for 4+ years - home, auto, life, umbrella, personal articles. Have unfortunately had to make two claims against other drivers for accidents that I was not at fault. State Farm made the relatively painful subrogation process easy on my end, connected me with a repair shop that did great work, and handled the situation with lots of proactive communication."

"Quickly added my new car to my auto policy. I appreciate the great service from this group."

"Charlotte Russell State Farm is amazing. Monica was so helpful. 5 stars across the board"

"Needed to get my late mother's car set up with temporary insurance so I can get it out to my sister in PA. Got it set up both very quickly and at an almost unbelievably good rate. There are many reasons why I've been with this office for decades and it's nice to be reminded of just how good this office is."

"Really great and friendly staff! They do get busy throughout the day, despite this, they are always good at returning my call back and answering all my questions. Thanks for everything!"

"Easy access in person and by phone every time we need help. Marylu Solis is great always so helpful and nice, you can tell she cares about helping customers. Great team! And Great Job. State Farm by far the best."

"I have recently purchased car insurance for two of my vehicles from State Farm. I received very personalized service from Wesley Bradley and Marylu Solis. Both Wes and Marylu have made me feel like a valued customer. They have been prompt in responding to my calls and provided excellent customer service."

"I obtained insurance online for my new car from Marylu at Charlotte Russell's State Farm Insurance office. Marylu was efficient, well-informed, and friendly. She was especially patient in answering my questions. (BTW, the Proof of Insurance card arrived at my home one day after purchasing my car insurance on the phone.)"

"Super friendly and courteous at all times, explains the coverage you are asking about well."

"I would like to Thank the State Farm team for all your hard work on my claim I know working with me wasn't easy but Dana you were so patient and kind your customer service skills are excellent God Bless you and the team once again I can't thank you enough"

"Charlotte and her staff have always been extremely helpful over the fifty years that I have been her client."

"It has been a pleasure doing business with Charlotte. She made my understanding of every minute details on each policy very easy and I could easily decide on which policies I would need. Looking forward for a continued association with Charlotte and State Farm."

"Charlotte’s team is fantastic. They are problem solvers and make sure we we well covered. Their team’s service is A+."

"you guys are always on top of getting back to your customers on a timely matter. Very attentive to our needs and super friendly! I always feel like I'm reaching out to family."

"Shawna was very helpful and pleasant. I dreaded the “insurance call” (my previous agent wasn’t so warm n fuzzy) She made it not so bad, provided a lot of information and was very quick and thorough. She gave me exactly what I was looking for and the process was painless. I’m grateful for her help."

"Wonderful staff! They have a person who follows up on claims for you and that is her sole job and responsibility! All of the agents get right back to you! The best agency!!!!"

"Shawna’s killing it — so helpful and has been making my life easier since our initial call. Very thankful for her initiative and hands on approach!"

"Good luck trying to get them on the phone!"