State Farm® Insurance Agent Charlotte Russell

"Charlotte and her staff have always been extremely helpful over the fifty years that I have been her client."

"Every time I called with a question, I was either put on hold forever or transferred multiple times without getting any real help. The staff seemed uninterested and uninformed. Extremely frustrating experience."

"It has been a pleasure doing business with Charlotte. She made my understanding of every minute details on each policy very easy and I could easily decide on which policies I would need. Looking forward for a continued association with Charlotte and State Farm."

"Charlotte’s team is fantastic. They are problem solvers and make sure we we well covered. Their team’s service is A+."

"What can I possibly say to an insurance carrier that is so kind and on it when a daster happens. Been with them for 30 plus years worth every penny."

"you guys are always on top of getting back to your customers on a timely matter. Very attentive to our needs and super friendly! I always feel like I'm reaching out to family."

"Shawna was very helpful and pleasant. I dreaded the “insurance call” (my previous agent wasn’t so warm n fuzzy) She made it not so bad, provided a lot of information and was very quick and thorough. She gave me exactly what I was looking for and the process was painless. I’m grateful for her help."

"Wonderful staff! They have a person who follows up on claims for you and that is her sole job and responsibility! All of the agents get right back to you! The best agency!!!!"

"Shawna’s killing it — so helpful and has been making my life easier since our initial call. Very thankful for her initiative and hands on approach!"

"Good luck trying to get them on the phone!"

"When tasked with purchasing multiple insurance policies in the state of California, every year becomes more challenging. In choosing my carrier, trust, integrity and reliability is everything. This year my premiums increased drastically. I shopped my business with competitors, and found them to all be unprofessional sales people who kept asking me, “what are you paying for this coverage now?” If you need to ask me what I’m paying then you’re not giving me the best deal. There is a popular consumer misconception, that the larger the company the less care is given to the client. I did a line by line review with my agent Marylu Solis and we were able to save me significant premium costs for the next year. Yes, time is our most valuable commodity. If you do not invest the time to do a deep dive into the details of your policies, and perform your due diligence you are robbing yourself of savings. Which is why I have remained loyal to the Charlotte Russell State Farm insurance agency for many years. They provide exceptional, customer service, and follow up, and I recommend them highly. Sometimes the biggest are the best, but you won’t know until you try."

"Quick action on my claim. Polite and concerned people in this office I appreciate them"

"I just purchased auto and life insurance with Brittany and she did a great job explaining everything to me and made the process easy."

"Thank you so much to Shawna!! She gave me a call on my quote and was very helpful and explained all the details so well to me!! I am very glad to have chosen Charlotte Russell State Farm their staff is amazing!!"

"I’ve had wonderful interaction with Charlotte’s office this week. I highly recommend her to anyone who needs more than a website bot for handling their auto insurance policy."

"State Farm has done a wonderful job"

"Adding 12/12/24 comment: Working with Marylu was an extreme pleasure. What started as a call with a question, turned into correction of one of out family members account and a new addition to the auto policy at a fantastic price! Thank you Marylu! Original Rating: I am so pleased with Charlotte’s Office and staff, I continue to use them as my “local “ agency with no consideration of switching to an agent closer to our home, (200 miles north of Redwood City)"

"Very helpful and efficient great service thank you for being prompt on your response, great service"

"Dana and charlotte are great, responsive. Helpful. Great."

"Charlotte and her office has been an amazing partner. Supporting us through many home purchases, rental properties, cars, umbrella policies, etc. And helped us navigate a big claim due to storm damage. They have been a great trusted advisor."

"Super friendly and really helpful"

"Thank you for making my bad experience getting hit by another motorist, bareable. Thank you for your quick response to help get my car fixed and recover my portion of the bill"

"All State Farm folks are very professional and efficient. Great company thus far. Dana in particular is amazingly responsive."

"I like working with this agency as they are responsive and provide good information."

"Helpful, responsive, friendly. Everything I want in an insurance agent!"